Q: How can I change my address or phone number in an order?

You can update your shipping address or phone number in the "My Orders" section before your order is dispatched. Simply click the edit icon on the order details page.

Note: Changes cannot be made once the order is shipped.

Q: How can I track my order?

After a successful payment, your order details should be visible within 10 minutes. If you don’t see it, please wait and check again.

For further assistance, contact our support team.

Q: What do I do in case of a failed delivery?

If your order wasn’t delivered, contact us through:

📍 Help Center

📧 Email: info.hmdclothes@gmail.com

📞 Contact Number: 01923678797

Q: Can I cancel my order?

Before shipping: Go to "My Orders" and cancel directly.

After shipping: Simply refuse the delivery.

Once the product is returned, we will process your refund within 24-48 hours.

Q: How can I place an order?

You can place an order directly on our website by selecting your desired products, adding them to your cart, and proceeding to checkout.

Q: How long does delivery take?

Delivery times vary depending on your location:

📍 Inside Dhaka: 2-3 business days

📍 Outside Dhaka: 3-5 business days

Q: Do you offer cash on delivery (COD)?

Yes, we offer Cash on Delivery (COD) in select locations across Bangladesh.

Q: How do I track my order?

Once your order is shipped, you will receive a tracking number via SMS or email. You can also check on our website.

Q: What is your return policy?

Returns are accepted within 3 days of delivery under these conditions:

✅ Received a damaged or defective product

✅ Wrong item delivered

✅ Missing items in the shipment

Q: What payment methods do you accept?

We accept:

💳 Local options: bKash, Nagad, Rocket

💻 Online payment: Credit/Debit cards, Bank Transfers

Q: Is my payment secure?

Yes, we use industry-standard encryption to ensure all your transactions are safe and secure.

Q: I’m facing an issue with payment. What should I do?

If you encounter payment issues, try the following:

✅ Check if your card or payment method has sufficient funds.

✅ Ensure your internet connection is stable.

✅ Contact your payment provider or reach out to our support team.

Q: Can I shop without an account?

Yes, you can place an order as a guest.

However, creating an account allows you to track orders, save addresses, and enjoy a personalized experience.

Q: How do I create an account?

Click on the "Sign Up" button on our website and enter your details to create an account.

Additional Information

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 24-36 hours!